Blog

Always-on customer engagement: It’s not just omnichannel anymore

The evolution of the customer experience means that companies need to treat every engagement opportunity as essential to earning and maintaining customer loyalty. This article from Dynamics 365 Principal Technical Specialist Tom Depew explains how Microsoft approaches meeting this goal for end users with Always On service. Contact eIS Business Solutions, Inc. to find out more.

New survey finds 22% of Americans have been targeted by digital fraud related to COVID-19

While the full economic impact of COVID-19 is still undetermined, United States Attorney Scott Brady noted, “I think we are really going to see an unprecedented wave of cyber attacks and cyber fraud. And that’s what we’re trying to prepare our partners and the public for.”

This article highlights the impact of COVID-19 as consumer spending shifts to e-commerce and fraud subsequently rises. Read the report here and learn how employing #MSDyn365Fraud targets these threats.

The ‘Superhero Fallacy’ and Other Storytelling Mistakes Marketers Make

Humans love stories. More marketers are utilizing storytelling to connect with consumers, yet they’re discovering it’s not as easy as it sounds. To make sure you avoid the common pitfalls, check out “The ‘Superhero Fallacy’ and Other Storytelling Mistakes Marketers Make” in which Matthew Luhn, a story-branding consultant and writer of storytelling in the business world, shares his insight with author Kimberly A. Whitler.

The benefits of cloud computing in healthcare

Cloud computing is gradually becoming the norm for healthcare organizations around the world. Whether via a browser-based tool or a mobile app, it’s easier than ever to deliver patient care from anywhere with an internet connection. If you’re still hesitant to embrace cloud technology, it’s time to reconsider. Easy information access Reviewing patient records used […]

Presenting using PowerPoint? Use these tips

Do you find it difficult to keep your audience’s attention whenever you do a PowerPoint presentation? You’re in luck because we have some of the best tricks of the trade to share with you. Start slideshows instantly The audience doesn’t want to see the speaker’s cluttered desktop or unread emails as the PowerPoint presentation is […]

How virtual agents transform the customer experience

As expectations for customer service continue to evolve, the intelligent apps of Microsoft Dynamics 365 continue to meet the demand for an exceptional customer experience. Read this blog post and contact eIS Business Solutions, Inc. to learn more about how you can enable Always On service and reach your customers 24/7.